LEADING ORGANISATIONS ACROSS ALL INDUSTRIES AND SECTORS ENJOY A SUCCESSFUL WORKING PARTNERSHIP WITH BIO

WHAT OUR CLIENTS ARE SAYING ABOUT BIO

BUSINESS-TO-CONSUMER & RETAIL - MANAGING IT AND SERVICE DELIVERY IN A HIGHLY CHALLENGING ENVIRONMENT



Bio work with leading organisations across all industries and sectors, with a particular focus on Retail & Business-to-Consumer industries.

We understand the IT and service challenges you and your business face in today’s marketplace and can offer a range of next-generation services to enable you to keep up with the pace of change, helping to drive through projects and programmes to achieve your business and IT goals.

Find out how Bio can help you to manage IT and service delivery in this highly challenging environment - visit our B2C & Retail microsite to learn how Bio are helping our customers with the challenges.

B2C & Retail

CLIENT ENGAGEMENTS

Take a look at some of the engagements and projects we have worked on for our clients to give you an idea of the range of competencies our services cover:


STRATEGY & DESIGN

  • Review of operational working practices; current vs best or common practice
  • Established an adaptable operating model to accommodate business change and align to broader IT strategy
  • Feasibility assessment; Full gap analysis, detailed transition plan
  • Implementation of plan and transition across to new service model
  • Audit and alignment of data centre operating standards across Europe
  • Consulting and audit services involving an independent review, recommendation and implementation plan for network management environment

PROGRAMME & TRANSFORMATION

  • Complex global data centre migration
  • 10,000 user Windows 7 migration across Western Europe
  • ERP integration
  • Transformation of a mission-critical service operation into a 24x7, proactive and preventative "command and control" service, whilst also driving significant reductions in operating costs.
  • Co-ordination and management for associated projects to a number of programmes

CHANGE & IMPLEMENTATION

  • Provision of a wide range of Technical and Operational Augmentation Services to supplement a variety of customer in house IT operations
  • UK telephony upgrade
  • UK SAP ERP operational support
  • Wi-Fi implementation and alignment of global standards
  • Management of business critical application upgrade
  • Management of an ITSM implementation
  • Principle liaison & alignment function between IT, the business and user community
  • Communication and training management

TRANSITION

  • Managing a number of complex projects related to voice and data transitions at various stages of the service lifecycle, including; readiness assessment, design, transition & migration, in-life operational handover
  • Service transition projects - post-sales to live operation
  • Work stream migration activities

ASSURANCE & GOVERNANCE

  • Customer technical design authority
  • Providing governance and assurance to ensure that the business and technical objectives were met against the technical and service architecture and design
  • Project/programme management of supplier and outsource delivery partners to support complex change programmes
  • Interface between the business and IT for integrated services and unified communications technologies such as; Lync, BYOD and video
  • Technical assurance, managing the delivery supply chain to drive through initiatives, operational oversight of programmes, all with the general objective of working alongside the client to assist in keeping the suppliers 'honest' and driving through the intended objectives and desired outcome
  • Assurance of a network infrastructure refresh, followed by the assurance of a complex business critical application integration

PERFORMANCE

  • 'Before and after' service performance
  • IT infrastructure performance analysis
  • IT service performance analysis
  • User experience and performance services

TROUBLESHOOTING

  • Audit, assessment and readiness services; IP telephony, unified communications
  • Problem management, fault identification, diagnosis and remedial services

Get in touch to see how we can help

0845 003 9092
hello@bio.uk.com
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